NextGen Physio FAQ’s

Next-Gen Physio – A Fresh Approach to Physio in Newcastle.

What are your opening hours?

We are open 7am – 7pm Monday to Friday, and 8am – 12pm Saturday.

Where are you located?

We are located on Northcott Drive, Kotara next to the McDonalds and across the road from the Westfield Shopping Centre.

Is there parking available?

We have four Next Gen Physio car parks that are available for patients to use. You will find two located near the entrance of our building and two inline with the hedge, closest to Northcott Drive. They have Next Gen Physio signage to indicate.

Do you have a cancellation policy?

Should you cancel or not attend a scheduled appointment without providing 12 hours notice, the full fee of the consult will be charged to your account. Not attending an appointment without contacting the clinic as to why, is an inconvenience to the clinic and our other patients.

Do you have a waitlist?

Yes we do! If you aren’t able to find a time that works for you, please call the clinic on 02 4965 5712 and we can add your name to our waitlist. We will send a text message to all patients on the waitlist with a first in first served system.

Do I need a referral to see you?

You don’t need a referral to book an appointment at Next-Gen. However if you have had any scans that are applicable to your appointment, please let us know at the time of booking so that we can have these on file.

How early should I arrive for my appointment?

If this is your first appointment we recommend you arrive 10 minutes early to fill out the required Patient Registration Form.

Do you have HICAPS claiming available?

We have a HICAPS machine in the clinic for on the spot claiming. This means that you swipe your health fund card and only have to pay the gap on the day.

What should I wear to my appointment?

Wearing loose fitting clothing is best.

How long will my appointment be?

Your first appointment will be 60 minutes, and all follow up appointments will be 30 minutes. If you are a previous patient that is returning with a new injury we also recommend a 60 minute appointment.